Effective Date: July 2025

1. We respect your privacy

1.1 everpath Pty. Ltd. (“we,” “our,” or “us”) respects your right to privacy and is committed to safeguarding your privacy as visitors to www.everpath.com.au. We adhere strictly to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect, handle, and protect your personal information.

1.2 “Personal information” means information that identifies or can reasonably identify you as an individual.

2. Collection of personal information

2.1 everpath may collect and store personal information you provide voluntarily through our website or through direct communication.

2.2 Personal information collected typically includes your name, phone number, email address, postal address, and details provided through our forms, bookings, or email correspondence. Occasionally, additional personal or business details may be requested to improve our services or when you participate in surveys or promotions.

2.3 We may collect other information you voluntarily provide during interactions with us, if relevant to providing our services or responding to your enquiries.

2.4 Minors: everpath services are directed to adults (18 years and older). We do not knowingly collect personal information from minors.

3. How we collect your personal information

3.1 We collect personal information directly from you when you access our website, submit a form, communicate electronically, schedule appointments, or interact with us in person.

3.2 everpath may occasionally obtain personal information from third parties, with your consent or where permitted by law. Any third-party sourced information is managed strictly according to this Privacy Policy.

4. Use of your personal information

4.1 everpath uses your personal information to provide psychotherapy and consultation services, manage bookings, and respond effectively to inquiries.

4.2 We may use your personal information to inform you of updates, new services, and opportunities. It also helps us better understand your needs and enhance our service offerings.

4.3 everpath may contact you by telephone, email, SMS, or mail, using contact details provided by you for the purposes stated above.

4.4 You can opt-out of marketing or promotional communications at any time by using the unsubscribe links provided or by contacting us directly at privacy@everpath.com.au.

5. Disclosure of your personal information

5.1 Your personal information may only be disclosed to employees, officers, professional advisers, suppliers, or subcontractors who require it to deliver specific aspects of our services. Such disclosures are always conducted in strict accordance with confidentiality obligations set out by the Australian Counselling Association (ACA), the Psychotherapy and Counselling Federation of Australia (PACFA), and Australian law. Your sensitive therapeutic information will not be disclosed without your explicit consent, unless legally required or necessary to protect your safety or the safety of others.

5.2 We may disclose personal information in response to legal obligations, such as subpoenas, court orders, or formal law enforcement requests, or when necessary to protect our legal rights and intellectual property.

5.3 Information collected may occasionally be stored, processed, or transferred internationally (including but not limited to Australia, New Zealand, Singapore, and the UK). Common reasons for international transfer include using internationally-hosted technology systems or cloud storage providers and engaging specialist service providers who operate globally. While we take measures to ensure your personal data remains protected internationally, you acknowledge that countries outside Australia may have different privacy laws. By providing personal information, you explicitly consent to such transfers.

5.4 Should our business undergo a change of ownership, control, or sale, we reserve the right to transfer our user databases—including personal information—to the extent permissible by law, under strict confidentiality conditions.

5.5 By providing personal information, you consent to disclosures as outlined here. Third parties receiving your data must adhere to this Privacy Policy.

6. Security of your personal information

6.1 everpath is committed to securely handling your personal information. We have implemented physical, electronic, and procedural safeguards to protect against unauthorised access, misuse, interference, or disclosure.

6.2 While we employ robust security measures, the transmission of information via the internet carries inherent risks. As such, we cannot guarantee absolute security of information transmitted electronically.

6.3 If everpath experiences a data breach involving your personal information, we will promptly inform affected individuals and relevant authorities as required by the Australian Privacy Act.

7. Sensitive Information

7.1 Due to the nature of our psychotherapy services, everpath may collect sensitive information, such as health records or therapeutic session notes. We collect sensitive information only with your explicit consent, as required by law, and handle it with heightened confidentiality measures consistent with the ethical guidelines of the ACA and PACFA.

8. Access to your personal information

8.1 You have the right to request access to, or correction of, your personal information in accordance with the Privacy Act 1988 (Cth). To exercise this right, please email us at privacy@everpath.com.au.

8.2 We reserve the right to refuse access under specific conditions outlined by the Privacy Act, such as where granting access may pose a risk to the privacy or safety of another individual.

9. Retention of your personal information

9.1 everpath retains your personal information only for as long as necessary to provide our services, fulfil legal obligations, or as otherwise required by ACA and PACFA ethical guidelines. After this period, your personal information will be securely destroyed or de-identified.

10. Complaints about privacy

10.1 If you have privacy complaints or concerns, please provide detailed information and send to our postal address below or email privacy@everpath.com.au. We take all privacy complaints seriously and commit to responding promptly and thoroughly.

11. Changes to this Privacy Policy

11.1 everpath reserves the right to update this Privacy Policy. Any changes will be effective immediately upon posting to our website. Regularly reviewing this Policy ensures you remain informed.

12. Website and Cookies

12.1 When visiting our website, information such as browser type, operating system, and previous web pages visited may be collected anonymously for website usage analysis.

12.2 Our website uses cookies—small data files stored on your device—to improve your browsing experience and analyse traffic. Cookies are safe, cannot harm your device, and can be managed via your browser settings. Disabling cookies may limit website functionality.

12.3 Our site may contain links to third-party websites. everpath is not responsible for external sites' privacy practices. We advise reviewing privacy statements of external sites visited via links from our website.

Contacting us

For privacy-related questions or complaints, contact us at:

everpath
Email: privacy@everpath.com.au
Address: everpath, Psychmatters Centre, 172 Majors Bay Road, Concord, NSW 2137

This Privacy Policy is governed by Australian law.

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